Refund policy

1CARD is dedicated to guaranteeing 100% customer satisfaction. If you’re unsatisfied with our product, you can return it within 7 days.

You can write to our chat line. You can also contact our Support team at 1cardbd.nfc@gmail.com for return & refund questions.

Please follow these steps to return your item:
Email the following information to: 1cardbd.nfc@gmail.com or Call Us on
(+88001558-070963).
– Order Name-Surname:
– Invoice Number or Order Number:
– Order Date:
– Return Shipping Address:
– Reason for Return:

The name of the item(s) and quantity:
– We will email you the return label within 24 business hours.
– Place unopened items and proof of purchase securely in the shipping box.

Non-refundable items:
– Unfortunately, we cannot offer a refund or exchange if 7 days have gone by since your
purchase.
– Customized Cards (such as Name, Designation, Company Name, Logo engraved)
– Any kind of damage due to accident, misuse, or abnormal use of INTRO Card by the
customer.

After receiving and inspecting the condition of your returned item(s), we will process your replacement or refund request. Please allow at least 7-10 working days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Purchases made from entities other than the 1CARD website are not eligible for replacement, credit, or refund.

If you have questions concerning your return, please contact us on the chat line or Call Us
on 01558-070963.